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SHIPPING POLICY
Our wedding stationery business now offers convenient shipping services through trusted partners, Australia Post and Sendle. We understand the importance of a seamless and satisfying delivery experience, and we want to ensure that your precious stationery reaches you safely and on time. Below, you will find essential information about our shipping policy to answer any questions you may have.
Shipping Methods and Timeframes: To provide you with reliable and efficient service, we rely on Australia Post and Sendle for shipping our products. The specific shipping method available for your order will depend on the destination and the weight/size of the package. During the checkout process, you will be presented with the available shipping options, along with their estimated delivery timeframes.
Processing Time: Please bear in mind that we require a processing time to create and prepare your stationery designs before they are ready for shipment. The duration of this processing time varies depending on the complexity of your order and our current order volume. Rest assured, we strive to complete this process as swiftly as possible while upholding the highest quality standards.
Tracking and Notifications: Once your order has been shipped, we will promptly provide you with a tracking number (if the order isn placed within Australia). This number can be used to monitor the progress of your package through the Australia Post or Sendle website. We are unable to provide tracking updates beyond the information that third party mail carriers release.
Shipping Costs: The cost of shipping will be calculated based on the destination and the selected shipping method. To ensure transparency, the shipping cost will be displayed during the checkout process, allowing you to review it before finalising your order. Please note that any applicable customs duties or taxes are the responsibility of the recipient and may be charged upon delivery.
Address Accuracy: To guarantee a smooth delivery, please ensure that you provide accurate shipping information during the checkout process. We cannot be held responsible for any delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.
Shipping Restrictions: Currently, we offer shipping within Australia via Australia Post and Sendle. For international orders, we utilise Australia Post and DHL. Unfortunately, we are unable to ship to PO Boxes at this time, and we sincerely apologise for any inconvenience caused.
Mailing Disclosure: Once the item is shipped to customer, we cannot be held responsible for lost or damaged products after they have been turned over to the customer or shipped. We are not responsible for Post Office damage, negligence, or weather conditions while mailing invitations, or other situations beyond our control. We also cannot be held responsible for any invitations that are marked "return to sender" by the Australia Post Service or any other provider. We are not responsible for resending, reprinting, or reimbursing for invitations or addresses that do not make it to their intended address.
We are committed to providing exceptional service and ensuring your complete satisfaction from start to finish. If you have any further questions or need assistance with your order, please don't hesitate to reach out to us on info@paperfolkstudio.com.au
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Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. Paperfolk Studio is not responsible for delivery delays due to customs.
